This course includes the following six modules that explore the fundamental aspects of working as an animal care professional:

  1. Introduction to OH&S
  2. Animal Husbandry
  3. Preventative Health
  4. Routines Record Keeping
  5. Emergency Care and First Aid
  6. Customer Service Excellence

Topics covered in this module include: OH&S Responsibilities and Legislation; Risk Management; Manual Handling; Chemical Handling; and Zoonotic Disease

This module covers the following topics for dogs and cats: identification of breeds and breed groups, recognising body language, nutrition, hygiene, animal handling techniques and basic grooming.

This module covers the following topics for dogs and cats: Diseases and illnesses; Infectious Diseases of Dogs and Cats; Endoparasites (roundworm, hookworm, whipworm, tapeworm and heartworm); and Ectoparasites (Fleas, Lice, Ticks, Mites).

The topics covered in this module include: Client/pet records; Medication records; Maintenance and Storage of Information; Computer Storage; Archiving; and Information Security.

The topics covered in this module include: First Aid; CPR; Haemorrhage; and Toxicity

This module covers the following topics: What clients want; telephone technique; communication techniques and personal presentation