![1. Introduction to OH&S](https://piaalearning.net.au/moodle/pluginfile.php/16/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
1. Introduction to OH&S
Topics covered in this module include: OH&S Responsibilities and Legislation; Risk Management; Manual Handling; Chemical Handling; and Zoonotic Disease
![2. Animal Husbandry](https://piaalearning.net.au/moodle/pluginfile.php/32/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
2. Animal Husbandry
This module covers the following topics for dogs and cats: identification of breeds and breed groups, recognising body language, nutrition, hygiene, animal handling techniques and basic grooming.
![3. Preventative Health Routines](https://piaalearning.net.au/moodle/pluginfile.php/37/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
3. Preventative Health Routines
This module covers the following topics for dogs and cats: Diseases and illnesses; Infectious Diseases of Dogs and Cats; Endoparasites (roundworm, hookworm, whipworm, tapeworm and heartworm); and Ectoparasites (Fleas, Lice, Ticks, Mites).
![4. Record Keeping](https://piaalearning.net.au/moodle/pluginfile.php/50/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
4. Record Keeping
The topics covered in this module include: Client/pet records; Medication records; Maintenance and Storage of Information; Computer Storage; Archiving; and Information Security.
![5. Emergency Care and First Aid](https://piaalearning.net.au/moodle/pluginfile.php/59/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
5. Emergency Care and First Aid
The topics covered in this module include: First Aid; CPR; Haemorrhage; and Toxicity
![6. Customer Service Excellence](https://piaalearning.net.au/moodle/pluginfile.php/72/course/overviewfiles/PIAA_dog-and-cat-adoption-dog-and-cat-silhouette.png)
6. Customer Service Excellence
This module covers the following topics: What clients want; telephone technique; communication techniques and personal presentation