1. Introduction to OH&S
Topics covered in this module include: OH&S Responsibilities and Legislation; Risk Management; Manual Handling; Chemical Handling; and Zoonotic Disease
2. Animal Husbandry
This module covers the following topics for dogs and cats: identification of breeds and breed groups, recognising body language, nutrition, hygiene, animal handling techniques and basic grooming.
3. Preventative Health Routines
This module covers the following topics for dogs and cats: Diseases and illnesses; Infectious Diseases of Dogs and Cats; Endoparasites (roundworm, hookworm, whipworm, tapeworm and heartworm); and Ectoparasites (Fleas, Lice, Ticks, Mites).
4. Record Keeping
The topics covered in this module include: Client/pet records; Medication records; Maintenance and Storage of Information; Computer Storage; Archiving; and Information Security.
5. Emergency Care and First Aid
The topics covered in this module include: First Aid; CPR; Haemorrhage; and Toxicity
6. Customer Service Excellence
This module covers the following topics: What clients want; telephone technique; communication techniques and personal presentation